From your 'Orders' page, open any order to see the timeline — or follow the shipment number directly with the courier.
Yes, as long as the order hasn't shipped. Open the order page and tap 'Edit address', or contact support within the first hour.
Yes — we deliver to 83 cities through major couriers. The exact window appears on each product page based on the merchant's location.
Free shipping is available when your cart exceeds SAR 500. Otherwise, a flat SAR 25 fee applies.
14 days from the delivery date. The piece must be in its original condition with full packaging.
We refund to your original payment method within 3 to 5 business days after the house receives the piece.
No — returns are free within our shipping zones. We send a courier to collect the piece from your address.
Mada, Visa, Mastercard, and Apple Pay — settled in-site through Stripe.
Yes — it's issued automatically after payment and saved in 'Orders'.
We never store card numbers ourselves — payment goes through a certified PCI-DSS-compliant provider.
By phone number with a verification code, or via Google, Facebook, or Microsoft — no password.
From 'Settings' then 'Security & privacy', toggle the switch — a code will be required on every new sign-in.
From the bottom of 'Settings', tap 'Delete account'. We confirm by email and message and delete 7 days after your request.
Any independent craft workshop or designer in Saudi Arabia with a valid commercial registration or freelance license.
A simple fee starting at 8% on every fulfilled order, with a 60-day exemption at the start.
Weekly, every Monday, to the bank account registered in your house settings.
Support replies within 30 minutes during working hours.